Privacy Policy

Last updated: 29/10/2025

1. Introduction

Welcome to The Youth Physiotherapy Clinic! We are committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our physiotherapy services. We comply with the UK GDPR and Data Protection Act 2018.

2. Who We Are

The Youth Physiotherapy Clinic
Address: Sport Training Village, University of Bath Claverton Down Rd, Claverton Down, Combe Down, Bath BA2 7AY
Email: dan@youthphysioclinic.co.uk

3. What Personal Data We Collect

We may collect:
- Contact details (name, email, phone)
- Health information relevant to physiotherapy and our other clinical services
- Parent/guardian details if under 18
- Website usage data (via cookies)

4. How We Use Your Data

We use your data to:
- Provide physiotherapy and other clinical services
- Manage appointments and communication
- Meet legal and professional obligations
- Improve our website and services

5. Legal Bases for Processing

We process your data under one or more lawful bases:
- Consent
- Contract
- Legal obligation
- Legitimate interests
- Vital interests

6. Sharing Your Information

We may share data with healthcare professionals, IT service providers, or regulators if required by law. We never sell your data.

7. Data Retention

We retain data only as long as needed for the purposes collected. Health records are typically kept for 8 years (or until age 25 for minors).

8. Your Data Protection Rights

You have rights under UK GDPR, including to access, correct, delete, restrict, or object to processing, and to withdraw consent. Contact us at dan@youthphysioclinic.co.uk or the ICO (https://www.ico.org.uk).

9. Data Security

We use encryption, secure systems, and access controls to protect your data. Only authorised staff can access your records.

10. Cookies and Tracking

Our website uses cookies to function properly. See our Cookie Policy for details.

11. Updates

We may update this Privacy Policy to reflect changes in law or practice.

12. Contact Us

For questions or concerns, contact:
Email: dan@youthphysioclinic.co.uk